Inbound Channels
Email Inbox
membership@mandala.club
Contact forms · Referrals · Event inquiries · Corporate
Club business number
Direct messages · Click-to-chat · Referrals
Mandala AI Sales Agent
🤖 Fully Automated by AI Agent
1
Classify Incoming Message
AI reads the message and determines intent automatically
✅ Membership Inquiry
→ Full qualification flow
📅 Event Booking
→ Forward to events team
👤 Existing Member
→ Forward to member services
🚫 Spam / Irrelevant
→ Archive, no reply
Membership inquiry continues ↓
2
Auto-Reply
Within 5 minutes — warm, personalized response via the same channel
"Hi [Name], thanks for reaching out to Mandala Club — lovely to hear from you.
Would you be free for a quick tour of the club this week?"
Would you be free for a quick tour of the club this week?"
3
Qualify Lead
Extract info + score against ideal member profile
📋 Extract
Name · Company · Title
Source · Interests
✅ Good Fit
C-suite / Finance / Tech
Healthcare / SGD 200K+
❌ Lower Fit
Junior / student
Price-sensitive
4
Follow Up
Automated follow-up if no response
⏳ Day 3 → Gentle nudge
⏳ Day 7 → Final follow-up
⏳ Day 30 → Revisit dormant
⟳
CRM Record
Every step syncs to the lead's record
Name · Email · Company · Source
Score · Status · Notes
Tour date · Assigned to
⬇ Handoff to Sales Team
👤 Human Sales Team — In Person
5
Conduct Club Tour
Sales team meets the prospect in person at Bukit Pasoh
🏛️ Walk through venues
🤝 Personal introduction
💬 Address questions
6
Close Membership
Handle application, pricing, and onboarding
📋 Membership application
💳 Pricing & payment
🎉 Welcome & onboarding